Info & FAQs

Do you service my area?

Where are you located?

What types of payment do you accept?

What are your hours of operation?

What is your holiday schedule?

When will my unit be delivered?

When will my unit be picked up?

Can you deliver/pick up on weekends?

Where can the unit be placed?

Do I have to have a permit for my event?

Can you put a restroom indoors?

Do you use Earth-friendly chemicals?

Who is Don? 

 

Do you service my area?

Don’s Johns is proud to serve the entire Washington, DC, metropolitan region. We have routes as far North as Baltimore, MD, as far West as Winchester, VA, and as far South as Rt. 3 / Culpeper, VA.

Where are you located?

Don’s Johns main office is located at 5524 Wellington Road Gainesville, VA 20155. We recommend using the Google Maps link, below, to get driving directions to our location:

View Larger Map

What types of payment do you accept?

We accept all major credit cards (Visa/Mastercard/Discover/Amex), checks, cash, and electronic wire transfers.

What are your hours of operation?

Our telephone call center is staffed Monday through Friday, 7:30 a.m. – 5:00 p.m.  Account managers are available after-hours for critical or emergency situations. Additionally, all email inquiries will be responded to same-day.

Our service drivers work every day, excluding major holidays, and are able to work with your hours, to accommodate (for example) secured or locked sites. In the event of an inclimate weather situation forcing our trucks off the road, you will be contacted by your account manager to schedule service for the next available day.

What is your holiday schedule?

Don’s Johns will be closed on the following days in observance of the listed holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and day after
  • Christmas
  • New Years Day

Services normally scheduled on these dates will be performed on the next scheduled non-holiday service day.

When will my unit be delivered?

For orders placed before 3:00 p.m., your unit will be delivered next-business-day.

When will my unit be picked up?

Within two business days after your call is received. The billing stops the day you call in. Also, you can schedule in advance.

Can you deliver/pick up on weekends?

Absolutely. Please check with your account manager for fees associated.

Where can the unit be placed?

On a level surface, no further than 20 feet from a hard surface (so that our service trucks can access).

Do I have to have a permit for my event?

Typically, only if in a public park or area. You should check with the county the event will be in to ensure you are in compliance.

Can you put a restroom indoors?

We offer restroom products for all situations. We provided units for the 2009 Inauguration inside of a hotel. Check with your account manager for specific solutions to meet your needs.

Do you use Earth-friendly chemicals?

Absolutely. Don’s Johns is committed to the environment.

Who is Don?

Don’s Johns was founded in 1964 by Don Rainwater and his wife, Thelma. It is now run by their granddaughter, Kristie Harrell.