Meet Kim: Your Go-To Resource for Special Event Reservations

Meet Kim Brawn, our Special Events Sales Manager

At Don’s Johns we always say, “Our People Make the Difference.”  Kim Brawn, Special Events Sales Manager, makes a difference for our customers and her colleagues. We recently spoke with Kim to get her take on portable restroom reservations and working at Don’s Johns.

 

 

What is your role at Don’s Johns and how long have you worked here?

I have been the Special Events Sales Manager at Don’s Johns for two years, although in total I’ve worked here for six years. I’m responsible for handling our high-end clients such as the Redskins, Preakness and Quicken Loans National. I’m mostly involved with the larger events that need hundreds of restroom units, rather than smaller scale events.

Can you walk us through the reservation process?

First there is initial contact with the customer – either they reach out to us or we reach out to them. The goal is to make their event successful so we try to obtain important information such as length of the event, how many units are required, where units can be set up, etc. right from the beginning.   We try to give some guidance based on our experience when needed and will use that experience to make sure that all of the details are covered. For example, with larger events, the suggestion of a VIP area with high end products may be something the planner would like to offer the customer and that is a detail that may not have occurred to the planner.

Once we have all the event information and finalize the number of restroom units, a contract is prepared and sent to the customer. After the sale has been processed, a project manager (something that is unique to Don’s Johns) will coordinate the event and plan exactly what the customer needs. This includes conducting walk throughs, supervising load ins and being on site to staff the event. Large special events are usually staffed by at least 2 employees, the project manager and myself.

How early before an event should portable restrooms be reserved?

It depends on the size of the event. For large special events, customers should reach out 3-6 months beforehand.  For events requiring less than 25 units, a couple of weeks before the event is okay. However, reservations that take place during our busy season should happen as soon as possible! We are extremely busy from April 1 to October 31, so customers need to take that into consideration when planning their event to ensure that the specialty products they desire are available.

What are some common frequently asked questions?

We get a lot of questions about timing of delivery. For example, some events only have a one-day permit, so the units need to be delivered and picked up on the same day. While we can accommodate these short delivery/pickup windows, we would prefer to have a larger window. I think most people don’t realize there’s a lot of team work between us and the customers, so giving us as all the information about the event is very important!

What’s the deal with getting a permit?

A lot of people also call and ask about permits. We do not handle any type of permitting, so customers need to get the permits from the specific venues, county, etc. The reason we stay out of the permit discussion is because there are a variety of permits required by different counties, so we ask that the customer determine what permits are required by their county. Sometimes the contract between Don’s Johns and the customer is required to get the permit, so in that case we help them by providing that.

Are there questions customers ask too late?

Customers make last minute changes all the time and assume we can accommodate them. We do our best to work with the customer to make sure they are satisfied, but it is better for both parties to be prepared ahead of time.   For example, unit placement at venues is a huge issue that needs to be addressed beforehand because it’s something that isn’t easy to change. Determining unit location beforehand makes the delivery process much smoother and will cause less stress for the event planner who normally has multiple vendors to work with on load in day.

What’s your favorite thing about working at Don’s Johns?

It’s twofold — working with customers is enjoyable and it’s very satisfying to see events, especially brand new events, pulled off from start to finish. Also, the Dons’ Johns’ team is a great team and I appreciate working with them every day. From operations to every aspect of the process, we all have to work together and everyone is willing to do what it takes to get the job done.

Can we give you a call if we have any additional questions?

For more information about special event reservations or to personally ask Kim a question, email her at kbrawn@donsjohns.com.

Looking for a little luxury at your fall outdoor wedding? Find out how to plan for when nature calls.

Fall is one of the most popular times to have an outdoor wedding because of the cooler weather and beautiful colors in nature. But planning an outdoor fall wedding can be tricky – between knowing the right number of restroom facilities needed to keeping your guests warm – things can get complicated. With 50+ years of experience in the industry, we have some insider tips to help ensure all your guests’ needs are met and your wedding day goes off without a hitch.

1. Proper Restroom Facilities

Many outdoor wedding venues don’t offer a sufficient amount of restroom facilities for your guests, which forces guests to wait in long lines or walk a long way to the bathrooms. When guests are provided with adequate restroom facilities, they stay longer and have a better time. If you are planning on serving alcohol at your reception, it’s important that you increase the number of restrooms by 20%. If you know there are going to be a higher percentage of women in attendance (beyond 50%), increase the number of units by 25-50%. Additionally, it’s important always include at least one wheelchair accessible unit! For more guidance on choosing the correct number of restroom facilities check out our Event Planning Guide.

2. Upgrading from Standard to Luxurious

Almost as important as providing an adequate number of restroom facilities, is providing your guests with luxurious restroom trailers instead of standard units. Weddings should feel anything but standard and this simple switch is an easy way to wow your guests. The Don’s Johns’ luxury trailers come with amenities such as granite countertops, marble walls, shelving and climate-controlled heat and air. The trailers include a dual audio system that not only plays soothing music for visiting guests, but also ensures those waiting to use the restroom don’t miss any moments from your big day with three flat screen televisions. These trailers always give guests something to talk about!

3. Bathroom Décor

If you really want to get your guests talking, we suggest including a few subtle extras in the trailers such as, a bathroom essentials basket, monogrammed towels, fresh flowers or luxe soaps. Remembering small details like these create the finishing touches on a luxurious fall wedding. Guests will think they have transported from an outdoor venue to a five-star hotel!

Now that you know the industry tips to creating a luxurious outdoor wedding this fall, contact a Don’s Johns representative today for a free luxury restroom trailer quote. Let us help you with your special day!

Get the VIP Treatment at Don’s Johns, Without Jumping through Hoops

Are you looking for a portable restroom option for your next event, but hate jumping through hoops to get the best price and service? Well, Don’s John’s values your business, no matter how large or small. Read below to see how Don’s Johns ensures you will always receive the VIP treatment.

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Presidential Trailers Are Available to Everyone

At Don’s Johns, you don’t have to be on a preferred list to have access to our Luxury Presidential Restroom Trailers. Everyone has access to them whether the need is for a wedding, anniversary party, birthday, or charity event.

Our Presidential trailers have everything you could want and need, even better amenities than a few five-star hotels! There are beautiful granite counters and shelves and wood panel doors. The men and women’s suites can accommodate four guests each at a time. To top it off, your guests will have the convenience of three flat screen televisions and dual audio sound system to keep up with the events outside.

Rates So Great, You’d Think You Are a VIP

Our rates are also so great, you’d think you are a VIP. Don’s Johns works towards building long-term relationships. So even in times of crisis, you can depend on Don’s Johns to offer you the same great rate.

Fresh and Clean as Though It’s Wiped Down after Delivery

Unlike standard porta potty’s, our restrooms and trailers are delivered especially fresh and clean. There are automatic air freshener dispensers throughout bursting freshness all day. Cleanliness is next to perfection, so each restroom and trailer has an ample supply of hot and cold running water, antibacterial soap, paper towels, and toilet paper. Each unit is thoroughly cleaned and sanitized. We also offer additional sanitization options such as additional hand washing stations, foam stations, and hand sanitizer units.

Additional Staffing Options So You Don’t Lift a Finger

You never need to worry about doing anything with Don’s Johns additional staffing options. For large or small events, we make it extremely easy to keep your units tidy and well maintenance with our valet services. They will come dressed in your specified event attire or our professional Don’s Johns apparel.

If you have an event lasting more than a few days, don’t worry about that either. We have additional holding tanks that our certified representatives will swap out with ease.

So contact Don’s Johns friendly staff members today. No matter if you need one unit or a host of them, you are guaranteed to be treated like a VIP – 888-331-6323.

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