Accounting

Duties
Our positions in accounting include Accounts Receivables and Accounts Payable Administrators, as well as a Collections Clerk. We require a basic knowledge of accounting as well as strong customer service skills.

Requirements

Strong computer proficiency including QuickBooks accounting software

Excellent verbal, written and interpersonal skills.

Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment.

Self-starter with an ability to work in a team environment.

Eager to learn new skills and adapt well to change.

Prompt and dependable work habits with a positive attitude.

Interest in a long-term company commitment and career growth.

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Collections Specialist



Duties
The Collections Specialist is part of a bigger team of people who provide the company a front line role in providing customers with exceptional experiences. The job encompasses customer service, accounting (A/R) and day to day interaction with the Sales Team. The daily work environment is fast paced, with constantly changing opportunities where negotiation skills and persistence are required. Independent commitment to excellence will produce the best performance. The position also requires analysis, intuition, and cost effective problem solving.

Requirements

Locate and notify customers of delinquent accounts by telephone, email, fax, and mail in order to solicit payment.

Record information about financial status of customers and status of collection efforts.

Persuade customers to pay their delinquent accounts and train customers to pay more timely to avoid late fees and collection efforts.

Arrange signed payment schedules when necessary.

Detailing uncollectable accounts to be sent to 3rd party collections or attorney.

Research customer complaints causing non-payment, determine if complaint is valid, and present possible solutions to correct and collect.

Complete understanding of the entire customer service process including order entry, complaint handling, and service issues.

Technology Knowledge. Be able to work with all software the company uses to locate and monitor overdue accounts.

Be ready and able to answer any inbound telephone call, including redirecting to appropriate department if not Accounting related.

Educate customers on Operational Standards that enable 100% Customer Satisfaction

Required Skills
Knowledge of the Laws governing the collection of debt - Timely with all A/R Related Activities - Independent and Strong Work Ethic - Professional - Detail Oriented - Proactive - Able to Communicate with All Personality Types - Fast Learner - Persistent - Able to Succeed despite Obstacles and Challenges - Superior Communication Skills: verbal and written - Team Player - Microsoft Office - Skip Tracing - Over 150 customer contacts per week: telephone, email, fax and mail.